Frequently Asked Questions
Do you operate 24 hours a day?
Yes, cab service is available 24 hours, 7 days a week for immediate service or advance pick up.
What are your rates?
Taxi meter rates are set and regulated by the San Francisco Municipal Transportation Agency and approved by the Board of Supervisors of the City and County of San Francisco. It’s a common misconception that taxi companies set their own rates and that the rates are different from company to company. That’s not true. Rates are strictly regulated and vigorously enforced – we have no control over this.
First 1/5 mile: $3.50
Each additional 1/5 mile: $ 0.55
Each minute of delay: $ 0.55
I have a credit card charge dispute. What should I do?
Please notify the SF Town Taxi office immediately at 415-401-8942. Normally this problem can be solved right away during regular business hours. If it happened after hours, please leave a message with the dispatcher on duty so we can address the issue first thing in the morning.
Do you accept credit cards?
Yes, we accept all major credit cards. Sorry but no personal checks are accepted.
What if you or a friend vomits in a SF Town Taxi?
We understand that messy situations are never intended to happen and are purely accidental but we still need to treat them as vandalism. It will make the cab unusable and will take an extensive steam cleaning to return the cab back to service. Your cooperation with the driver and SFTT is required to solve this matter. The cost of steam cleaning is $150. In addition you may and most likely will be charged for loss of use and loss of income.
When this happens, the driver’s shift is interrupted and work time is lost, for which he is entitled to be compensated in accordance with industry standards. If you refuse to cooperate with the driver, the local police department will be called. We will use the legal means afforded to us by law to recuperate accrued expenses resulting from this incident.
It can get costly! Please do everything possible to prevent that from happening.
For information on cleaning fee services, please call our cleaning contractor “First class Auto Detailing” at 415-637-3942.
For more information please call our office Monday – Friday, 9am-5pm at 415.401.8720 or SFMTA Taxi Services at 415.701.4400
Do you provide child car seats?
We do not carry child car seats. The federal law requires parents to carry car seats for children under 6 years old / under 60 pounds. No car seat – no ride.
Our party had 5 people but the minivan refused to take us.Was he within his rights?
If this particular minivan had only 4 seat belts he had the right to refuse. According to California vehicle code, the number of passengers must be equal to number of seat belts available.
What is the best way to avoid a no-show?
The best way to avoid a no-show by a taxi is to reconfirm your scheduled pick up 20 minutes before your due time. Occasionally we may experience technical problems and / or data loss, events that we can’t anicipate or forecast.
In order for us to better serve you, we have to have your phone number on file.
How should I file a complaint or comment about a taxi driver?
If you would like to file a complaint, please click Complaints to fill out a form. We do take complaints and comments very seriously. Please include as much information as possible describing the cab, driver, incident, etc. so we can better assist you or address the issue.
I was picked up at the airport and I lost my luggage in the taxi.What is my next step?
Please notify us immediately about your property left or lost in the cab. In addition of talking to a dispatcher on duty you can also go to our website and click on Lost and Found tab. Please be ready to provide us with your pick up date and time, taxi driver name, description of a cab,etc.
I was refused the ride because the driver said I had too much luggage.Is this right?
If the amount of your luggage exceeds the capacity of a standard trunk compartment and it won’t fit in the front seat without compromising the safety of the ride, the driver is within his right to refuse service. He may refer you to other options.
The driver asked for an extra $20 for moving my belongings from one place to another.
Since moving possessions other than luggage is outside the scope of commonly accepted taxi service and usually takes more time and effort on the part of a driver, it has been an industry standard to ask the fare to pay an extra $20 on top of the meter.
Can I eat / drink in the cab?
Yes you can, but EXCLUSIVELY with driver’s permission to do so in order to keep the cab clean and avoid incidents involving food allergies and other hygiene or health related issues. Your behavior in the cab should not distract the driver and impair his ability to safely operate the motor vehicle.